Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
1-25 of 4893 signatures
Number Date Name Add a Comment
4893 Fri Dec 28 11:48:14 EST 2012 Caitlin Reynolds
4892 Thu Dec 20 21:57:44 EST 2012 Anonymous
4891 Thu Dec 20 03:27:26 EST 2012 DIANE HAHN
4890 Wed Dec 19 21:54:47 EST 2012 Thomas Neill
4889 Thu Dec 13 17:28:05 EST 2012 Kathleen Barnes
4888 Wed Dec 12 13:33:30 EST 2012 Anonymous
4887 Mon Dec 10 16:05:45 EST 2012 P. Padilla
4886 Fri Dec 07 23:18:20 EST 2012 Gary Clark
4885 Fri Dec 07 17:41:07 EST 2012 John Peterkin
4884 Fri Dec 07 16:00:51 EST 2012 Donald Proud
4883 Tue Dec 04 05:28:44 EST 2012 Susan Navidad
4882 Sun Dec 02 17:23:57 EST 2012 Irene Radke
4881 Sun Dec 02 00:04:28 EST 2012 lauri smith
4880 Sat Dec 01 21:26:34 EST 2012 Tony Lam
4879 Sat Dec 01 19:14:53 EST 2012 jace cavacini Yeah, i just got ripped off by both a buyer for shipping on an item that was exactly as described and by ebay for the fees because they don't have any accountability nor do they require any accountability More....
4878 Sat Dec 01 01:54:32 EST 2012 Harry Baker Give it up eBay! No forced arbitration!
4877 Sat Dec 01 00:27:39 EST 2012 Anonymous
4876 Fri Nov 30 15:03:31 EST 2012 marjon riekerk
4875 Thu Nov 29 13:59:04 EST 2012 Anonymous I do not with to give up Article Seven of the Constitution
4874 Thu Nov 29 13:58:55 EST 2012 Anonymous I do not with to give up Article Seven of the Constitution
4873 Thu Nov 29 13:58:54 EST 2012 Anonymous I do not with to give up Article Seven of the Constitution
4872 Thu Nov 29 13:58:44 EST 2012 Anonymous I do not with to give up Article Seven of the Constitution
4871 Thu Nov 29 13:58:34 EST 2012 Anonymous I do not with to give up Article Seven of the Constitution
4870 Wed Nov 28 19:22:40 EST 2012 June Peterson
4869 Wed Nov 28 16:31:47 EST 2012 Anonymous
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