Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
101-125 of 4893 signatures
Number Date Name Add a Comment
4793 Fri Oct 26 14:27:36 EDT 2012 JASON HUMES
4792 Fri Oct 26 14:24:07 EDT 2012 Ben Starr
4791 Thu Oct 25 20:07:54 EDT 2012 Amy Rosier
4790 Thu Oct 25 13:32:03 EDT 2012 Glen Anderson Forced arbitration very often results in injustice
4789 Thu Oct 25 11:17:16 EDT 2012 Don Lipsitt
4788 Wed Oct 24 23:34:04 EDT 2012 Stephanie We need counteractive legislation!
4787 Wed Oct 24 23:27:36 EDT 2012 Robert Carpenter
4786 Wed Oct 24 19:50:41 EDT 2012 MICHAEL ERSKINE
4785 Wed Oct 24 16:35:29 EDT 2012 Mara LaFlamme
4784 Wed Oct 24 15:03:34 EDT 2012 kevin wang
4783 Wed Oct 24 14:58:56 EDT 2012 kevin wang
4782 Wed Oct 24 12:11:20 EDT 2012 Steve Stallard C'mon eBay! Be one we can trust!!!
4781 Wed Oct 24 01:09:19 EDT 2012 John Espe Another example of corporations trying to screw the consumer with the fine print.
4780 Tue Oct 23 23:41:24 EDT 2012 Laury Benson
4779 Tue Oct 23 18:00:48 EDT 2012 Anonymous I will not deal with paypal PERIOD. I will opt out of selling on ebay.
4778 Tue Oct 23 13:49:46 EDT 2012 Ken Vollmer
4777 Tue Oct 23 04:00:31 EDT 2012 Steven Bugden
4776 Tue Oct 23 01:25:30 EDT 2012 dan sabatinelli
4775 Mon Oct 22 23:36:30 EDT 2012 Frederick Lange
4774 Mon Oct 22 17:51:04 EDT 2012 Andy Bohne
4773 Mon Oct 22 16:15:09 EDT 2012 Anonymous
4772 Mon Oct 22 15:55:39 EDT 2012 Patricia Hawblitzel
4771 Mon Oct 22 15:54:54 EDT 2012 Judith Bartley
4770 Mon Oct 22 09:31:25 EDT 2012 Anonymous
4769 Mon Oct 22 00:20:46 EDT 2012 Andrzej Baranski
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