Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
101-125 of 4893 signatures
Number Date Name Add a Comment
4793 Mon Oct 29 17:47:09 EDT 2012 Douglas Foster What a transparently slimy means to minimize the opt-outs.
4792 Mon Oct 29 17:17:36 EDT 2012 Jerry Brucaya I guess I won't be selling on E-bay until this ceases. Their loss.
4791 Mon Oct 29 15:07:22 EDT 2012 Anonymous Odd that a public corporation is so afraid to go to open court, isn't it?
4790 Mon Oct 29 11:16:17 EDT 2012 Anonymous
4789 Sun Oct 28 23:50:47 EDT 2012 Ryan Booker
4788 Sun Oct 28 14:32:27 EDT 2012 Anonymous
4787 Sat Oct 27 22:12:18 EDT 2012 David Meger I can't wait to see what the lawsuit is that's making them so afraid of it that they are resorting to proactively and underhandedly trying to get people not to be party to it. Could it have anything to More....
4786 Sat Oct 27 16:51:52 EDT 2012 Anonymous
4785 Sat Oct 27 15:03:47 EDT 2012 Anonymous
4784 Fri Oct 26 14:27:36 EDT 2012 JASON HUMES
4783 Fri Oct 26 14:24:07 EDT 2012 Ben Starr
4782 Thu Oct 25 20:07:54 EDT 2012 Amy Rosier
4781 Thu Oct 25 13:32:03 EDT 2012 STOP CORRUPTION Forced arbitration very often results in injustice
4780 Thu Oct 25 11:17:16 EDT 2012 Don Lipsitt
4779 Wed Oct 24 23:34:04 EDT 2012 Stephanie We need counteractive legislation!
4778 Wed Oct 24 23:27:36 EDT 2012 Robert Carpenter
4777 Wed Oct 24 19:50:41 EDT 2012 MICHAEL ERSKINE
4776 Wed Oct 24 16:35:29 EDT 2012 Mara LaFlamme
4775 Wed Oct 24 15:03:34 EDT 2012 kevin wang
4774 Wed Oct 24 14:58:56 EDT 2012 kevin wang
4773 Wed Oct 24 12:11:20 EDT 2012 Steve Stallard C'mon eBay! Be one we can trust!!!
4772 Wed Oct 24 01:09:19 EDT 2012 John Espe Another example of corporations trying to screw the consumer with the fine print.
4771 Tue Oct 23 23:41:24 EDT 2012 Laury Benson
4770 Tue Oct 23 18:00:48 EDT 2012 Anonymous I will not deal with paypal PERIOD. I will opt out of selling on ebay.
4769 Tue Oct 23 13:49:46 EDT 2012 Ken Vollmer
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