Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
126-150 of 4893 signatures
Number Date Name Add a Comment
4768 Tue Oct 23 04:00:31 EDT 2012 Steven Bugden
4767 Tue Oct 23 01:25:30 EDT 2012 dan sabatinelli
4766 Mon Oct 22 23:36:30 EDT 2012 Frederick Lange
4765 Mon Oct 22 17:51:04 EDT 2012 Andy Bohne
4764 Mon Oct 22 17:33:30 EDT 2012 Katheryn Hathaway
4763 Mon Oct 22 16:15:09 EDT 2012 Anonymous
4762 Mon Oct 22 15:55:39 EDT 2012 Patricia Hawblitzel
4761 Mon Oct 22 15:54:54 EDT 2012 Judith Bartley
4760 Mon Oct 22 09:31:25 EDT 2012 Anonymous
4759 Mon Oct 22 00:20:46 EDT 2012 Andrzej Baranski
4758 Sun Oct 21 23:29:43 EDT 2012 reginald williams
4757 Sun Oct 21 21:24:14 EDT 2012 Pamela Curry A Public Citizen
4756 Sun Oct 21 20:23:09 EDT 2012 susan cummings
4755 Sun Oct 21 19:25:24 EDT 2012 Joseph Cohen
4754 Sun Oct 21 16:15:57 EDT 2012 Charlene Root
4753 Sun Oct 21 13:49:00 EDT 2012 Jennifer Danner This is just pathetic!
4752 Sun Oct 21 12:57:36 EDT 2012 BONITA KALE Shame! But, then, you have no shame, have you?
4751 Sun Oct 21 11:27:45 EDT 2012 Anonymous
4750 Sun Oct 21 10:06:14 EDT 2012 Correll Judy
4749 Sun Oct 21 09:37:41 EDT 2012 Richard Stenger
4748 Sun Oct 21 01:42:32 EDT 2012 Stephanie McCarren
4747 Sun Oct 21 00:31:35 EDT 2012 Vince Mendieta
4746 Sat Oct 20 22:36:51 EDT 2012 Brian Krahmer
4745 Sat Oct 20 20:57:05 EDT 2012 Rory Mellinger Unfortunate that a valuable online marketplace and financial service provider that has become so successful has to act against the interests of the struggling individuals and businesses that are trying More....
4744 Sat Oct 20 20:52:32 EDT 2012 Mary Glenn
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