Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

Spread the Word on Twitter


How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
126-150 of 4893 signatures
Number Date Name Add a Comment
4768 Sun Oct 21 23:29:43 EDT 2012 reginald williams
4767 Sun Oct 21 21:24:14 EDT 2012 Pamela Curry A Public Citizen
4766 Sun Oct 21 20:23:09 EDT 2012 susan cummings
4765 Sun Oct 21 19:25:24 EDT 2012 Joseph Cohen
4764 Sun Oct 21 16:15:57 EDT 2012 Charlene Root
4763 Sun Oct 21 13:49:00 EDT 2012 Jennifer Danner This is just pathetic!
4762 Sun Oct 21 12:57:36 EDT 2012 BONITA KALE Shame! But, then, you have no shame, have you?
4761 Sun Oct 21 11:27:45 EDT 2012 Anonymous
4760 Sun Oct 21 10:06:14 EDT 2012 Correll Judy
4759 Sun Oct 21 09:37:41 EDT 2012 Richard Stenger
4758 Sun Oct 21 01:42:32 EDT 2012 Stephanie McCarren
4757 Sun Oct 21 00:31:35 EDT 2012 Vince Mendieta
4756 Sat Oct 20 22:36:51 EDT 2012 Brian Krahmer
4755 Sat Oct 20 20:57:05 EDT 2012 Rory Mellinger Unfortunate that a valuable online marketplace and financial service provider that has become so successful has to act against the interests of the struggling individuals and businesses that are trying More....
4754 Sat Oct 20 20:52:32 EDT 2012 Mary Glenn
4753 Sat Oct 20 15:34:57 EDT 2012 Donald Yeager
4752 Sat Oct 20 12:11:05 EDT 2012 Anonymous
4751 Sat Oct 20 10:35:46 EDT 2012 Eddie Pitassi
4750 Sat Oct 20 07:06:32 EDT 2012 Dennis DeMarinis
4749 Fri Oct 19 14:32:53 EDT 2012 Dan a former ebay customer now!
4748 Fri Oct 19 14:02:58 EDT 2012 Billy Kemp You have got to be kidding... We are really subpose to find this in the find print... Really!
4747 Fri Oct 19 09:44:36 EDT 2012 Anonymous Forced arbitration is simply not fair, period. Please treat your customers fairly; it's the way to gain their loyalty.
4746 Fri Oct 19 06:02:41 EDT 2012 Martin Winter
4745 Fri Oct 19 01:58:43 EDT 2012 Cindy Scalf
4744 Fri Oct 19 01:47:30 EDT 2012 Joseph Axelrod
<- Prev Next ->

© Public Citizen. This Web site is shared by Public Citizen Inc. and Public Citizen Foundation. Learn more about the distinction between these two components of Public Citizen.