Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

Spread the Word on Twitter


How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
176-200 of 4893 signatures
Number Date Name Add a Comment
4718 Wed Oct 17 03:18:32 EDT 2012 Miles Coatsee To everyone reading this: You can easily accomplish much more than just signing this petition to eBay. Contact your congressperson and senators and tell them to support the Arbitration Fairness Act!

Last More....
4717 Tue Oct 16 23:39:49 EDT 2012 Shelly Peterson
4716 Tue Oct 16 16:41:58 EDT 2012 Mark Dempsey
4715 Tue Oct 16 13:14:48 EDT 2012 Nicole Gaborek 207 -->206It is simple (meaning our family, relatives,neighbors, friends, and co-workers ) will NOT shop at E-bay any more! We will shop at there competitors and not be bullied by large corpoRATe companies.
4714 Tue Oct 16 10:20:04 EDT 2012 David Johnson
4713 Tue Oct 16 07:32:59 EDT 2012 Jonathan Morgan
4712 Mon Oct 15 17:57:22 EDT 2012 Rebekah Hardeson
4711 Mon Oct 15 16:53:10 EDT 2012 Oliver Narragansett
4710 Mon Oct 15 16:01:30 EDT 2012 Jennifer Wiggs
4709 Mon Oct 15 10:30:15 EDT 2012 Mary Wylie
4708 Mon Oct 15 10:12:46 EDT 2012 robert bailey
4707 Mon Oct 15 03:40:08 EDT 2012 Amy Lippert
4706 Mon Oct 15 01:12:06 EDT 2012 Roy Leon
4705 Mon Oct 15 00:08:03 EDT 2012 Mercedes Dzindzeleta Easy to get 'caught' in the middle, but so hard to stop being caught. eBay - you need to make all (ALL) OPTIONS easy! So stop the resistance to customers; because you could loose all of us easily More....
4704 Sun Oct 14 23:03:05 EDT 2012 Anonymous Forced arbitration is not acceptable. This is a cheap ploy used by greedy corporations. Reverse your imposition of this policy, or lose my business - and that of countless other decent customers.
4703 Sun Oct 14 20:33:40 EDT 2012 Louise Mundstock
4702 Sun Oct 14 20:22:17 EDT 2012 Amy Stanberry You are an internet service. Provide an electronic way to opt out.
4701 Sun Oct 14 16:19:05 EDT 2012 Joanne Wagner
4700 Sun Oct 14 14:46:43 EDT 2012 margaret beresford It never pays to be hostile to consumers, after all with out them your profits just disappear. Some other competitor will emerge and easily take your place.
4699 Sun Oct 14 12:43:39 EDT 2012 William Leight
4698 Sun Oct 14 12:40:56 EDT 2012 Robert Brosius
4697 Sun Oct 14 09:52:54 EDT 2012 Anonymous
4696 Sun Oct 14 09:35:16 EDT 2012 Brigitte Smith
4695 Sun Oct 14 00:31:12 EDT 2012 Anonymous
4694 Sun Oct 14 00:24:29 EDT 2012 Mark Bales
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