Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
176-200 of 4893 signatures
Number Date Name Add a Comment
4718 Mon Oct 15 01:12:06 EDT 2012 Roy Leon
4717 Mon Oct 15 00:08:03 EDT 2012 Mercedes Dzindzeleta Easy to get 'caught' in the middle, but so hard to stop being caught. eBay - you need to make all (ALL) OPTIONS easy! So stop the resistance to customers; because you could loose all of us easily More....
4716 Sun Oct 14 23:03:05 EDT 2012 Anonymous Forced arbitration is not acceptable. This is a cheap ploy used by greedy corporations. Reverse your imposition of this policy, or lose my business - and that of countless other decent customers.
4715 Sun Oct 14 20:33:40 EDT 2012 Louise Mundstock
4714 Sun Oct 14 20:22:17 EDT 2012 Amy Stanberry You are an internet service. Provide an electronic way to opt out.
4713 Sun Oct 14 16:19:05 EDT 2012 Joanne Wagner
4712 Sun Oct 14 14:46:43 EDT 2012 margaret beresford It never pays to be hostile to consumers, after all with out them your profits just disappear. Some other competitor will emerge and easily take your place.
4711 Sun Oct 14 12:43:39 EDT 2012 William Leight
4710 Sun Oct 14 12:40:56 EDT 2012 Robert Brosius
4709 Sun Oct 14 09:52:54 EDT 2012 Anonymous
4708 Sun Oct 14 09:35:16 EDT 2012 Brigitte Smith
4707 Sun Oct 14 00:31:12 EDT 2012 Anonymous
4706 Sun Oct 14 00:24:29 EDT 2012 Mark Bales
4705 Sat Oct 13 23:01:57 EDT 2012 Daniel Barker I enjoy eBay. I ask every Amrican to boycott any company that denies customers and employees basic rights.
4704 Sat Oct 13 16:30:16 EDT 2012 Charlotte Kendall
4703 Sat Oct 13 13:46:02 EDT 2012 Anonymous
4702 Sat Oct 13 13:03:09 EDT 2012 David Darwin
4701 Sat Oct 13 11:58:25 EDT 2012 Neil Dailey
4700 Sat Oct 13 10:27:43 EDT 2012 Veronica Rosenau
4699 Sat Oct 13 10:21:54 EDT 2012 Anonymous I do not agree with new arbitrate policy and want to opt out.
4698 Sat Oct 13 03:43:04 EDT 2012 sandra Tiner I dont want anymore rights taken away. I have dealt with some unfair people on ebay,sometimes what they sell is the thing you thought you were getting and sometimes i have gotten a box of broken glass More....
4697 Sat Oct 13 03:18:15 EDT 2012 Judith K Johnson Have had a prior experience with EBay before where the seller continued to bait and switch others and me and I had to pay for the shipping both ways. Ebay is very unfair to its consumers.
4696 Sat Oct 13 02:48:37 EDT 2012 Albert E Gauna
4695 Sat Oct 13 01:08:28 EDT 2012 Lynn Barbieri
4694 Sat Oct 13 00:48:37 EDT 2012 Sally Gillette
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