Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
201-225 of 4893 signatures
Number Date Name Add a Comment
4693 Sat Oct 13 23:01:57 EDT 2012 Daniel Barker I enjoy eBay. I ask every Amrican to boycott any company that denies customers and employees basic rights.
4692 Sat Oct 13 16:30:16 EDT 2012 Charlotte Kendall
4691 Sat Oct 13 13:46:02 EDT 2012 Anonymous
4690 Sat Oct 13 13:03:09 EDT 2012 David Darwin
4689 Sat Oct 13 11:58:25 EDT 2012 Neil Dailey
4688 Sat Oct 13 10:27:43 EDT 2012 Veronica Rosenau
4687 Sat Oct 13 10:21:54 EDT 2012 Anonymous I do not agree with new arbitrate policy and want to opt out.
4686 Sat Oct 13 09:51:24 EDT 2012 Anonymous I do not agree with the arbitration policy and wish to opt out.
4685 Sat Oct 13 08:24:13 EDT 2012 Anonymous
4684 Sat Oct 13 08:23:42 EDT 2012 Henry Cummings i do not agree with new arbitrate policy and want to opt out
4683 Sat Oct 13 08:22:40 EDT 2012 Henry Cummings i do not agree with new arbitrate policy and want to opt out
4682 Sat Oct 13 03:43:04 EDT 2012 Lyndel Tiner I dont want anymore rights taken away. I have dealt with some unfair people on ebay,sometimes what they sell is the thing you thought you were getting and sometimes i have gotten a box of broken glass More....
4681 Sat Oct 13 03:18:15 EDT 2012 Judith K Johnson Have had a prior experience with EBay before where the seller continued to bait and switch others and me and I had to pay for the shipping both ways. Ebay is very unfair to its consumers.
4680 Sat Oct 13 02:48:37 EDT 2012 Albert E Gauna
4679 Sat Oct 13 01:08:28 EDT 2012 Lynn Barbieri
4678 Sat Oct 13 00:48:37 EDT 2012 Sally Gillette
4677 Sat Oct 13 00:11:56 EDT 2012 AE Tuomey
4676 Fri Oct 12 23:50:19 EDT 2012 Stephen Liss Thou shalt not steal.
4675 Fri Oct 12 23:36:52 EDT 2012 Menon Barcas These are the same schmucks that turned on Wiki leaks when the chips were down. They play hardball, and so should we.
4674 Fri Oct 12 22:47:26 EDT 2012 Rohan Paris
4673 Fri Oct 12 21:15:02 EDT 2012 Elisabeth Kelly
4672 Fri Oct 12 18:01:13 EDT 2012 Bruce Pringle
4671 Fri Oct 12 16:25:52 EDT 2012 Kathy Van Dame
4670 Fri Oct 12 16:23:26 EDT 2012 JC Honeycutt
4669 Fri Oct 12 16:17:04 EDT 2012 Anonymous
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