Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
226-250 of 4893 signatures
Number Date Name Add a Comment
4668 Fri Oct 12 15:03:00 EDT 2012 Anonymous Why are you turning on your customers this way?
A good reliable, ethical company would not do this.
4667 Fri Oct 12 14:06:14 EDT 2012 Anonymous
4666 Fri Oct 12 12:10:39 EDT 2012 Sandra Fulmer
4665 Fri Oct 12 10:22:36 EDT 2012 Kurt Sperry I've seen the Street View imagery of the house's unsecure mailbox in UT you want to force my personal information sent to, a house that is also a sleazy drop box for other questionable businesses. The More....
4664 Fri Oct 12 09:46:52 EDT 2012 Sara Dustin
4663 Fri Oct 12 09:06:08 EDT 2012 GREGG crossman
4662 Fri Oct 12 09:02:29 EDT 2012 Patrick Murphy
4661 Fri Oct 12 08:57:40 EDT 2012 Steve Overton
4660 Fri Oct 12 08:20:30 EDT 2012 Anonymous
4659 Fri Oct 12 08:07:45 EDT 2012 Walt Bruun eBay isn't the only on-line auction game in town anymore, so if eBay still wants to pursue this mistaken policy go right ahead and you'll lose millions of eBayers to your competition.
4658 Fri Oct 12 01:29:38 EDT 2012 Russ Berger
4657 Fri Oct 12 00:15:27 EDT 2012 Amanda Keller-Scott
4656 Thu Oct 11 20:28:14 EDT 2012 Anonymous
4655 Thu Oct 11 20:09:37 EDT 2012 Bruce Christopher
4654 Thu Oct 11 19:25:34 EDT 2012 Stuart Mork
4653 Thu Oct 11 19:21:56 EDT 2012 Donna Maier
4652 Thu Oct 11 18:20:52 EDT 2012 janice palma-glennie
4651 Thu Oct 11 17:54:01 EDT 2012 Anonymous
4650 Thu Oct 11 17:44:28 EDT 2012 Michael Russo
4649 Thu Oct 11 17:44:28 EDT 2012 Michael Russo
4648 Thu Oct 11 17:20:41 EDT 2012 Vincent Rodriguez KEEP IT UP EBAY & SEE WHAT HAPPENS!
4647 Thu Oct 11 16:36:16 EDT 2012 Pauline
4646 Thu Oct 11 16:25:05 EDT 2012 Robert Bauer
4645 Thu Oct 11 16:24:40 EDT 2012 Paul Heydemann
4644 Thu Oct 11 16:03:02 EDT 2012 Richard Stuckey
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