Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
26-50 of 4893 signatures
Number Date Name Add a Comment
4868 Sat Nov 10 23:15:14 EST 2012 Karin
4867 Sat Nov 10 19:53:07 EST 2012 Rosemarie DeWitt
4866 Sat Nov 10 18:59:37 EST 2012 Sharon Doggett You have no right to take away our protection.
4865 Sat Nov 10 11:55:18 EST 2012 Anonymous
4864 Sat Nov 10 10:02:22 EST 2012 Master David Goodmen I must stop using eBay, if I read this correctly. In any case, no using eBay, until this monstrosity is cleared away.
4863 Sat Nov 10 02:02:16 EST 2012 Kenny Jones
4862 Sat Nov 10 00:45:01 EST 2012 Ralph W Sullivan
4861 Fri Nov 09 23:00:52 EST 2012 Sharyl Carter sharyl! (ebay username) says, you really don't want to lose all our business, do you?
4860 Fri Nov 09 22:26:34 EST 2012 Laura Wilder
4859 Fri Nov 09 21:50:33 EST 2012 Jeffrey White
4858 Fri Nov 09 21:46:07 EST 2012 Douglas
4857 Fri Nov 09 21:35:36 EST 2012 Pat Brooks
4856 Fri Nov 09 21:01:25 EST 2012 Tony This is just greed.
4855 Fri Nov 09 20:31:52 EST 2012 Deborah Wagner
4854 Fri Nov 09 20:10:02 EST 2012 Anonymous
4853 Fri Nov 09 19:58:49 EST 2012 Jerald McConnell As an eBay stock holder and frequent eBay buyer I am not happy about this intentional throttling of what should be a simple process for a technology company. Please be above-board and try this again this More....
4852 Fri Nov 09 19:32:22 EST 2012 Judith Meinhold
4851 Fri Nov 09 19:04:33 EST 2012 Liz Wally
4850 Fri Nov 09 18:33:39 EST 2012 Gina Dennis
4849 Fri Nov 09 18:31:25 EST 2012 Sharon Mann
4848 Fri Nov 09 18:27:55 EST 2012 Pat Brooks
4847 Fri Nov 09 18:05:27 EST 2012 Eric Mercer Another unfair business practice.
4846 Fri Nov 09 17:49:14 EST 2012 Charles Dineen
4845 Fri Nov 09 17:46:45 EST 2012 Maryl Myers
4844 Fri Nov 09 17:29:24 EST 2012 Sally Gillette
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