Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
51-75 of 4893 signatures
Number Date Name Add a Comment
4843 Fri Nov 09 17:25:31 EST 2012 Anonymous
4842 Fri Nov 09 17:23:20 EST 2012 Joann Thompson slippery business practices.. we are on to you EBAY.
4841 Fri Nov 09 17:14:15 EST 2012 Warren Napier
4840 Fri Nov 09 17:10:22 EST 2012 George Polisner I'm a technologist. If eBay needs help with an automated method for a user to click a button -I'd be delighted to help them. Suffice to say -that for a business predicated upon the use of technology -requiring More....
4839 Fri Nov 09 17:08:50 EST 2012 eliz. arnone
4838 Fri Nov 09 17:03:34 EST 2012 Barry Levitt
4837 Fri Nov 09 16:58:56 EST 2012 Cathy Thornburn
4836 Fri Nov 09 16:53:12 EST 2012 Timothy Johnston
4835 Fri Nov 09 16:45:46 EST 2012 Derek Taylor eBay used to be a fair place to do business, but time and again over the last eight years or so it has become a hassle for both buyer and seller. their relationship/ownership with Paypal and the ways in More....
4834 Fri Nov 09 16:39:10 EST 2012 Jane
4833 Fri Nov 09 16:38:44 EST 2012 Joel McKinney I.m finished with eBay. No more for me.
4832 Fri Nov 09 16:38:36 EST 2012 Anonymous
4831 Fri Nov 09 16:28:16 EST 2012 Elizabeth Gomez
4830 Fri Nov 09 16:20:04 EST 2012 rikhye
4829 Thu Nov 08 00:18:15 EST 2012 Nancy Seats I will not do business with you as long as you have a predispute mandatory binding arbitration clause that would remove my 7th amendment right to use our civil court system.
4828 Thu Nov 08 00:17:19 EST 2012 Nancy Seats I will not do business with you as long as you have a predispute mandatory binding arbitration clause that would remove my 7th amendment right to use our civil court system.
4827 Wed Nov 07 21:16:23 EST 2012 Michael Deagon
4826 Wed Nov 07 19:22:38 EST 2012 Anonymous I have lost all trust for ebay and the company is creating way too many problems for its customers. Ebay disrespects buyers and sellers and has forgotten that buyers and sellers are in fact paying customers More....
4825 Wed Nov 07 19:01:14 EST 2012 Anonymous Ebay has become hostile to all it's sellers. AND - they have so many bugs, glitches, beta testing versions running - all sales have STOPPED for MANY sellers. And their new seach function has NO functionality! More....
4824 Wed Nov 07 13:09:23 EST 2012 Krishnan Chittur
4823 Wed Nov 07 10:37:36 EST 2012 David Watson
4822 Wed Nov 07 03:48:21 EST 2012 Julia Trujillo
4821 Mon Nov 05 07:55:05 EST 2012 Emma Spurgin Hussey
4820 Mon Nov 05 00:07:01 EST 2012 Daniel Ray
4819 Sun Nov 04 19:50:41 EST 2012 Anonymous ebay nonsense
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