Stand Up to eBay’s Arbitration Absurdity

Tell eBay to Remove Forced Arbitration from Its Terms of Service or at Least Allow Users to Opt Out Online


EBay’s new terms of service would be laughable if they weren’t so outrageous.

To buy or sell something on eBay (a popular online auction site), users need only point and click.

But if eBay users want to protect their constitutional rights by opting out of a forced arbitration clause and ban on consumers joining together in class actions in the user agreement … that’s quite a bit more complicated.

According to eBay’s new terms, users may opt out of these provisions — BUT, in order to do so, eBay requires users to print and mail a signed letter to an agent in Utah.

There is really no reason why users shouldn’t be able to opt out by clicking a button – just like everything else they do on eBay’s website. To ask for snail mail is absurd.

Add your name below to tell eBay: Don’t deny your customers’ rights, and don’t hide behind a bogus offline opt-out.


We, the undersigned, call on eBay to remove from its terms of service the forced arbitration clause and the ban on joining together in a class action. EBay customers should not be required to sacrifice their legal rights. If eBay refuses to remove these terms, the company should at least provide an online opt-out option.

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How to Opt Out


DEADLINE: EBay's terms require current users to opt out by Nov. 9, 2012. New users have 30 days from the day they sign on to eBay's terms.

The only way to opt out of eBay’s forced arbitration provision is by mailing eBay a signed letter that includes specific information. We’ve prepared a sample letter for eBay customers who want to opt out.

Here’s what to do:
1. download the sample letter as a PDF (move your cursor over each box to see what information to enter) or Word file (edit as indicated)
2. print it
3. sign it (It must be signed!)
4. make a copy to keep for your records
5. mail your signed letter to:
eBay Inc.
c/o National Registered Agents, Inc.
2778 W. Shady Bend Lane
Lehi, UT 84043
(This suggestion is not intended as legal advice.)

Public Citizen's Letter to eBay


Read Public Citizen's letter urging eBay to remove the forced arbitration clause and class action ban from its terms of service (PDF)

What exactly do these stealth provisions do?


A forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by eBay.

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If eBay rips off every user by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

This petition is no longer active.
76-100 of 4893 signatures
Number Date Name Add a Comment
4818 Mon Nov 05 07:55:05 EST 2012 Emma Spurgin Hussey
4817 Mon Nov 05 00:07:01 EST 2012 Daniel Ray
4816 Sun Nov 04 19:50:41 EST 2012 Anonymous ebay nonsense
4815 Sun Nov 04 14:11:22 EST 2012 jerry aaron Another unnecessary restriction.
4814 Sun Nov 04 12:53:50 EST 2012 John Speaks
4813 Sun Nov 04 12:19:53 EST 2012 Dennis Hearn There is no reason for such a restrictive policy
4812 Sat Nov 03 14:58:06 EDT 2012 Carla Monroe
4811 Fri Nov 02 21:03:25 EDT 2012 When Jones
4810 Fri Nov 02 11:54:03 EDT 2012 Anonymous
4809 Fri Nov 02 03:49:20 EDT 2012 Anonymous
4808 Thu Nov 01 17:55:37 EDT 2012 Anonymous
4807 Thu Nov 01 10:40:38 EDT 2012 gary conner
4806 Wed Oct 31 21:32:45 EDT 2012 E B
4805 Wed Oct 31 20:36:17 EDT 2012 Anonymous
4804 Wed Oct 31 17:15:32 EDT 2012 Janet Gicker I'm OPTING OUT, if it costs me my 14 years on ebay, then so be it.
4803 Wed Oct 31 16:50:35 EDT 2012 Anonymous
4802 Wed Oct 31 10:24:38 EDT 2012 Isaac Crow
4801 Wed Oct 31 07:51:37 EDT 2012 Steven Durette
4800 Tue Oct 30 18:16:45 EDT 2012 Skip Cross Thanks to SCOTUS in 2011 decision: AT&T MOBILITY LLC v. CONCEPCION ET UX
4799 Tue Oct 30 12:12:22 EDT 2012 Anonymous
4798 Tue Oct 30 12:08:38 EDT 2012 Dr. William 'Skip' Dykoski Don't be yet another large corporation that is a pariah on us.
4797 Tue Oct 30 10:32:43 EDT 2012 mark b. rankin
4796 Tue Oct 30 09:24:03 EDT 2012 Dona Musitano Poor customer relations, might want to try keeping your customers. There are other fish in the sea.
4795 Mon Oct 29 20:48:20 EDT 2012 Michael Bauser I've been using eBay for 12 years. I think I deserve more respect than eBay is giving us!
4794 Mon Oct 29 20:48:03 EDT 2012 Anonymous When you remove the consumer protection of things your forced arbitation clause cover, we realize it is in your best interest. The question is, why? What it makes me think of? Why do you need to remove More....
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