Spread the Word on Facebook
Spread the Word on Twitter
What exactly do these stealth provisions in the contract do?
The forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by Starbucks — in Seattle!
The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If Starbucks rips off every gift card holder by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.
- Public Citizen's David Arkush on Starbucks, AT&T and the Corporate Mugging of Our Rights, via Huffington Post
- Read Our Letter to Starbucks (PDF)
- The Language We're Asking Starbucks to Remove
- Tell Congress: Stop Corporations From Using the Fine Print of Contracts to Deny Consumers Access to Courts
Tell Starbucks: Stop Taking Away Your Customers' Rights
If you receive a Starbucks gift card, you should know that it comes with a stealth attack on your legal rights.
In fine print that most customers never see, there’s a forced arbitration clause and a ban on consumers joining together in class actions.
Starbucks tries hard to be seen as a company that cares. It shouldn’t get away with stripping people of their legal rights.
Sign the petition to tell Starbucks that you don’t want to sacrifice your rights in order to buy or use its prepaid card.
Petition to Starbucks:
We, the undersigned, call on Starbucks to remove from its prepaid gift cards the forced arbitration clause and the ban on joining together in a class action. Starbucks should not make its customers sacrifice their legal rights in order to buy or use a prepaid card.
|Number||Date||Name||Add a Comment|
|15542||Mon Feb 13 09:12:40 EST 2012||Robert Kogan|
|15541||Mon Feb 13 00:03:48 EST 2012||Joseph Lullie|
|15540||Sun Feb 12 23:12:33 EST 2012||Frank Janezich||I think coffee has an appealing bouquet, but Starbucks arbitration clause and bar against class actions have this persistent irritating odor. Starbucks, I expect better from you; please rewrite to eliminate More....|
|15539||Sun Feb 12 22:45:44 EST 2012||Paula Dyan|
|15538||Sun Feb 12 20:21:01 EST 2012||Alan Herman||Forget me patronizing Starbucks until this provision is removed.|
|15537||Sun Feb 12 20:15:20 EST 2012||Barbara Price|
|15536||Sun Feb 12 19:48:57 EST 2012||Phyllis Holzworth|
|15535||Sun Feb 12 19:31:24 EST 2012||Lawrence Alati|
|15534||Sun Feb 12 17:18:11 EST 2012||Ida Wainschel|
|15533||Sun Feb 12 16:36:18 EST 2012||Douglas Mason|
|15532||Sun Feb 12 16:11:23 EST 2012||Peter McThompson||If arbitration is so great for consumers, then why the BMA (binding mandatory arbitration) clause? Give us a choice here!|
|15531||Sun Feb 12 14:09:23 EST 2012||Hilda Sokol||and your prices are too high!!!!|
|15530||Sun Feb 12 12:14:10 EST 2012||Jim Snyder||A native of Seattle, a daily coffee drinker and a world traveler who often uses Starbucks on the road, I will look less kindly at the green circle from now on. One customer lost, if this is not resolved. More....|
|15529||Sat Feb 11 22:24:58 EST 2012||Betty Hedgecock|
|15528||Sat Feb 11 21:44:35 EST 2012||Scott Simmons|
|15527||Sat Feb 11 21:43:10 EST 2012||Scott|
|15526||Sat Feb 11 19:08:44 EST 2012||Anonymous||forced arbitration isn't very consumer friendly. I'll think rwice before I buy another prepaid card!|
|15525||Sat Feb 11 16:11:20 EST 2012||Walker Wallace|
|15524||Sat Feb 11 14:12:08 EST 2012||Jane & Lou Block|
|15523||Sat Feb 11 12:10:27 EST 2012||patricia dekoning|
|15522||Sat Feb 11 11:52:23 EST 2012||David M||I would like to continue to enjoy Starbucks products, but I will go to other coffee shops if this contiues.|
|15521||Sat Feb 11 09:53:19 EST 2012||Darcey regan||Please remove the arbitration and no-class-action clauses from your gift and prepaid cards. it is killing your brand.|
|15520||Sat Feb 11 08:06:30 EST 2012||Jeff Axelrod||Arbitration clauses must stop now.|
|15519||Sat Feb 11 01:42:29 EST 2012||Andrew Adams|
|15518||Sat Feb 11 01:42:28 EST 2012||Andrew Adams|
© Public Citizen. This Web site is shared by Public Citizen Inc. and Public Citizen Foundation. Learn more about the distinction between these two components of Public Citizen.