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What exactly do these stealth provisions in the contract do?

 

The forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by Starbucks — in Seattle!

The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If Starbucks rips off every gift card holder by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.

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Access to Justice Initiatives

Consumer Injustice

Tell Starbucks: Stop Taking Away Your Customers' Rights

If you receive a Starbucks gift card, you should know that it comes with a stealth attack on your legal rights.

In fine print that most customers never see, there’s a forced arbitration clause and a ban on consumers joining together in class actions.

Starbucks tries hard to be seen as a company that cares. It shouldn’t get away with stripping people of their legal rights.

Sign the petition to tell Starbucks that you don’t want to sacrifice your rights in order to buy or use its prepaid card.

Petition to Starbucks:

We, the undersigned, call on Starbucks to remove from its prepaid gift cards the forced arbitration clause and the ban on joining together in a class action. Starbucks should not make its customers sacrifice their legal rights in order to buy or use a prepaid card.

This petition is no longer active.
51-75 of 15542 signatures
Number Date Name Add a Comment
15492 Thu Feb 09 15:21:54 EST 2012 Judith McPhee I have been proud of Starbucks - please make this right.
A Seattle fan
15491 Thu Feb 09 14:14:30 EST 2012 sue ananda You have much too fine a entrepreneurial reputation to mistreat your customers like this.
15490 Thu Feb 09 14:13:44 EST 2012 Julia Brasch
15489 Thu Feb 09 02:52:19 EST 2012 erin yarreobino
15488 Thu Feb 09 01:47:34 EST 2012 Anonymous Disgraceful Starbucks!
15487 Thu Feb 09 00:30:48 EST 2012 JAN Gilbert
15486 Wed Feb 08 23:07:10 EST 2012 Terry Gilbertson
15485 Wed Feb 08 22:27:04 EST 2012 Robert Leuze
15484 Wed Feb 08 21:55:30 EST 2012 E. Charles Hyatt This meeting you had where you decided on the mandatory arbitration policy for your customers, did you perhaps get caught in groupthink with your smart attorneys trying to impress you with their dedication More....
15483 Wed Feb 08 21:24:28 EST 2012 Howard Fernandez
15482 Wed Feb 08 21:20:50 EST 2012 Anonymous Will boycott
15481 Wed Feb 08 21:01:38 EST 2012 Anonymous Being a customer does not mean giving up rights!
15480 Wed Feb 08 20:06:04 EST 2012 Anonymous I just bought my last Starbucks prepaid card.
15479 Wed Feb 08 20:03:55 EST 2012 Victoria Wallace
15478 Wed Feb 08 19:49:24 EST 2012 Douglas Shaffer correction is needed before I'll walk through your doors again
15477 Wed Feb 08 18:42:54 EST 2012 Cindy Risvold
15476 Wed Feb 08 18:04:21 EST 2012 Angela Alston
15475 Wed Feb 08 17:24:24 EST 2012 richard harris
15474 Wed Feb 08 16:53:07 EST 2012 Samuel and Ruth Balen
15473 Wed Feb 08 16:14:02 EST 2012 Rita Davis
15472 Wed Feb 08 16:04:09 EST 2012 Rowena Wedemeyer
15471 Wed Feb 08 14:45:29 EST 2012 Theodore S. Petra I will not give up my cup of coffee, but I will not get it from STARBUCKS.
15470 Wed Feb 08 14:27:12 EST 2012 Alexander Nicosia It's just a cup of coffee... we all could go elsewhere for one.
15469 Wed Feb 08 14:11:39 EST 2012 jann Jasper
15468 Wed Feb 08 12:27:34 EST 2012 Anonymous Starbucks,
Please fix this so I can come back and get my favorite coffee!
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