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What exactly do these stealth provisions in the contract do?
The forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by Starbucks — in Seattle!
The class action ban means that you can’t band together with other customers to make pursuing claims worthwhile. If Starbucks rips off every gift card holder by a few dollars, that would mean millions of dollars in ill-gotten gains with no accountability.
- Public Citizen's David Arkush on Starbucks, AT&T and the Corporate Mugging of Our Rights, via Huffington Post
- Read Our Letter to Starbucks (PDF)
- The Language We're Asking Starbucks to Remove
- Tell Congress: Stop Corporations From Using the Fine Print of Contracts to Deny Consumers Access to Courts
Tell Starbucks: Stop Taking Away Your Customers' Rights
If you receive a Starbucks gift card, you should know that it comes with a stealth attack on your legal rights.
In fine print that most customers never see, there’s a forced arbitration clause and a ban on consumers joining together in class actions.
Starbucks tries hard to be seen as a company that cares. It shouldn’t get away with stripping people of their legal rights.
Sign the petition to tell Starbucks that you don’t want to sacrifice your rights in order to buy or use its prepaid card.
Petition to Starbucks:
We, the undersigned, call on Starbucks to remove from its prepaid gift cards the forced arbitration clause and the ban on joining together in a class action. Starbucks should not make its customers sacrifice their legal rights in order to buy or use a prepaid card.
|Number||Date||Name||Add a Comment|
|15492||Thu Feb 09 15:21:54 EST 2012||Judith McPhee||I have been proud of Starbucks - please make this right.
A Seattle fan
|15491||Thu Feb 09 14:14:30 EST 2012||sue ananda||You have much too fine a entrepreneurial reputation to mistreat your customers like this.|
|15490||Thu Feb 09 14:13:44 EST 2012||Julia Brasch|
|15489||Thu Feb 09 02:52:19 EST 2012||erin yarreobino|
|15488||Thu Feb 09 01:47:34 EST 2012||Anonymous||Disgraceful Starbucks!|
|15487||Thu Feb 09 00:30:48 EST 2012||JAN Gilbert|
|15486||Wed Feb 08 23:07:10 EST 2012||Terry Gilbertson|
|15485||Wed Feb 08 22:27:04 EST 2012||Robert Leuze|
|15484||Wed Feb 08 21:55:30 EST 2012||E. Charles Hyatt||This meeting you had where you decided on the mandatory arbitration policy for your customers, did you perhaps get caught in groupthink with your smart attorneys trying to impress you with their dedication More....|
|15483||Wed Feb 08 21:24:28 EST 2012||Howard Fernandez|
|15482||Wed Feb 08 21:20:50 EST 2012||Anonymous||Will boycott|
|15481||Wed Feb 08 20:06:04 EST 2012||Anonymous||I just bought my last Starbucks prepaid card.|
|15480||Wed Feb 08 20:03:55 EST 2012||Victoria Wallace|
|15479||Wed Feb 08 19:49:24 EST 2012||Douglas Shaffer||correction is needed before I'll walk through your doors again|
|15478||Wed Feb 08 18:42:54 EST 2012||Cindy Risvold|
|15477||Wed Feb 08 18:04:21 EST 2012||Angela Alston|
|15476||Wed Feb 08 17:24:24 EST 2012||richard harris|
|15475||Wed Feb 08 16:14:02 EST 2012||Rita Davis|
|15474||Wed Feb 08 16:04:09 EST 2012||Rowena Wedemeyer|
|15473||Wed Feb 08 14:45:29 EST 2012||Theodore S. Petra||I will not give up my cup of coffee, but I will not get it from STARBUCKS.|
|15472||Wed Feb 08 14:27:12 EST 2012||Alexander Nicosia||It's just a cup of coffee... we all could go elsewhere for one.|
|15471||Wed Feb 08 14:11:39 EST 2012||Jann Jasper|
|15470||Wed Feb 08 12:27:34 EST 2012||Anonymous||Starbucks,
Please fix this so I can come back and get my favorite coffee!
|15469||Wed Feb 08 11:59:03 EST 2012||Anonymous|
|15468||Wed Feb 08 11:48:33 EST 2012||Ralph Lombreglia||No Starbucks business from me until you fix it.|
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